PandaDesk
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Support that answers itself, and knows when to hand off.

PandaDesk puts an AI agent in your app that answers from your help center, cites its sources and passes anything it can't answer to your team. Then it turns that gap into an article.

Start freeSee how it works

One script tag per app. Each app gets its own help center, chat and inbox.

A
Acme support
AI answers instantly, the team steps in
How do I export my data?
Go to Settings → Data and choose Export. A CSV of every project is emailed to you within a few minutes.
Answered from Export your data
Can you refund my March invoice?
I couldn't find that in the help center. I've passed your question to the Acme team, and they'll reply here.
New in your inbox

Customer wants a refund for the March invoice. Export question already answered.

Summary written by the AI, emailed to your team

Not answered yet

“Refund an invoice”

One click drafts the article, so the AI knows next time

How it works

The AI does the first reply. People do the rest. What people answer, the AI learns.

  1. 1

    Publish what you know

    Write help articles, or pin official answers to the questions you get most. That is everything the AI is allowed to say.

  2. 2

    The AI answers first

    Customers ask in the chat inside your app or on your help center. Each answer comes from your pages and links the one it used.

  3. 3

    Your team takes over

    When your pages don't cover it, the AI says so and hands the chat to your inbox with a summary. Your team gets an email.

  4. 4

    Every gap becomes an article

    Questions the AI couldn't answer are listed with how often they come up. One click drafts the article, so it knows next time.

An agent you can leave alone with customers

It is fast because it never makes things up. It only says what your pages say, and it stops the moment they don't.

Answered by the AI
Handed to your team
Answers with its sources
Every reply links the article or official answer it came from, so customers can check and your team can trust it.
Won't guess
If your pages don't contain the answer, it says so and hands off. An answer that cites nothing is thrown away before anyone sees it.
Official answers win
Pin the exact wording for refunds, pricing or policy. Pinned answers outrank articles and are sent word for word.
Keeps the conversation
Follow-up questions are answered with the whole chat in mind, in the customer's own language.
Writes your next article
From an unanswered question and your team's reply, it drafts a help-center article with gaps clearly marked for you to fill.
Helps your team reply
Polish a draft, make it friendlier or make it shorter before sending, without losing a single step or fact.

Runs on Claude

Answers, summaries and article drafts are written by Claude Opus 5.5, with Claude Sonnet 5.5 standing by if it is busy. Prefer another model? Switch in one setting, through OpenRouter.

  • Your help center, readable by AI

    Every help center has an llms.txt page: all your articles as one file that Claude, ChatGPT and other assistants can read and cite.

  • Structured, checked output

    Claude returns its answer, whether it really answered and which pages it used. PandaDesk checks those pages exist before a word reaches the customer.

Coming next

Work your inbox from Claude Code and Claude Desktop

A PandaDesk MCP server will let Claude read open conversations, look up your articles and draft replies for your team to approve, right where you already work.

You
Which hand-offs from today are about billing?
Claude
Two. One wants a March refund, one can't find their invoice. I've drafted replies for both.

Live in your app in five minutes

Paste one script tag. Tell it who is signed in if you like. Run several apps? Give each its own workspace, help center and inbox from one account.

  • A chat in your app and a public help center
  • A shared team inbox with email alerts
  • Sample articles, so the AI works on day one
<script src="https://pandadesk.app/widget.js"
        data-key="pk_…" async></script>
<script>
  PandaDesk('identify', { email: user.email });
</script>

Safe to put in front of customers

Only on your websites
The chat loads only on the sites you list, and the API refuses requests from anywhere else.
Signed-in customers, verified
Your server signs who the customer is, so they see their own chats on any device and nobody can pretend to be them.
A daily AI budget
Set how many AI answers a workspace can give per day. After that, questions go straight to your team.
Repeat questions cost nothing
Answers to the same question are reused until an article changes, and every public endpoint is rate-limited.

Let the AI take the first reply

Free to start. Your first workspace comes with sample articles, so you can try the chat right away.

Start free
PandaDesk: AI answers, help center and inbox